Refund policy

We want you to be happy with your purchase. Since all our products are digital downloads (crochet patterns), our refund policy works a bit differently than for physical items.

Digital products & refunds

Because digital items are delivered instantly and cannot be "returned," all sales are generally final once the file has been downloaded. However, we stand behind the quality of our patterns:

If your file is corrupted, missing pages, or you received the wrong pattern, contact us at support@vozelyn.com within 30 days of purchase and we'll send you the correct file or issue a refund.
If you experience technical issues accessing your download, reach out and we'll help resolve it or refund you if we can't.

Non-refundable situations

We're unable to offer refunds simply because a pattern was too difficult, not what you expected in style, or if you changed your mind after downloading — please review product photos and descriptions carefully before purchasing. Sale items and gift cards are non-refundable.

How to request a refund

Email us at support@vozelyn.com with your order number and a description of the issue. We aim to respond within 2 business days.

European Union — right of withdrawal

Under EU consumer law, when you purchase digital content that is delivered immediately, you acknowledge that you lose your right to a 14-day cooling-off period once download/access begins, provided you've given explicit consent to this at checkout. If access hasn't yet occurred, EU customers may still request a cancellation within 14 days by contacting support@vozelyn.com.

Processing time

Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@vozelyn.com.